This job posting was marked by employer as filled and is probably no longer available
July 8, 2020
Job Type
Duration / Term
Not Required
Permanent Residency


ServiceNow Analyst Information:

  • Location: Melbourne
  • Timeframe: 1 month with possible extension
  • Working rights: Full working rights in Australia

Key Responsibilities:

  • Work alongside the product owner and Business to define and clarify requirements in the form of user stories
  • Assist the product owner in developing the backlog to lead the team’s product vision and provide support and clarifications on a day-to-day basis
  • Plan, lead and facilitate workshops with relevant stakeholders and technical experts to gather, analyse and model functional requirements and solutions
  • Write Epics, Features and User stories to ensure the team has adequate details to develop the envisioned product
  • Assist the product owner to manage and groom the product backlog by considering purpose, prioritising and organising the stories and ensuring a complete description of the solution
  • Provide expert advice to stakeholders in relation to functional requirements or design implications including cross program implications
  • Perform quality assurance on developed documentation which supports solutions and ensures functional requirements are traceable throughout the project lifecycle
  • Review and evaluate business and system-related deliverables prepared by third parties, identify issues and provide clear recommendations for improvement
  • Comply with the project operating model and software development life cycle (SDLC) standards and best-practices
  • Provide input to project/system scoping, sizing and estimating activities
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements


  • Minimum 5 years’ experience as a ServiceNow Functional Analyst
  • ServiceNow ITSM module knowledge
  • Industry best practice on ITSM
  • Knowledge of DHHS and Corporate services landscape
  • Knowledge of ServiceNow to ServiceNow integration

To apply this opportunity while getting the full PD, reach out to ASPL team at with your CV and we will be in touch with you.

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